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Saturday, November 18, 2017

FAQs

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  •  Can I pay by credit card?

  •  When will I receive my invoice?

  •  Can I pay by cheque?

  •  Can I pay by bank transfer?

  •  What currency are your prices?

  •  Do I pay for postage/shipping?

  •  I'm not a business, can I still buy from ConferenceCollectables.com?

  •  Do you have minimum ordering requirements?

  •  Can I order just one product?

  •  How long will it take for me to get my order?

  •  Can I inspect a sample before I order?

  •  Are all products on your site available?

  •  Where are your products shipped from?

  •  Do you ship internationally?

  •  Do I pay for postage/shipping?

  •  Is my personal and/or company information confidential?

  •  Do I need to give you my ABN(Australian Business Number)?

  •  Can I return products?

  •  What currency are your prices?

  •  Can you match the price of a competitor?

  •  Can I add a company logo to my selection?

  •  Can you create the logo artwork for me?

  •  What is Artwork Set-up?

  •  What colours can I use in my logo?

  •  Can you give me a Printed Proofs of the logo before printing?

  •  Do you have more products than shown in your website?

  •  What is Artwork Set-up?

  •  Does every product look exactly like the image in your website?

  •  Are all products on your site available?

  •  Where can I view your Policies?

  •  Do the prices displayed in the site include GST?

    Q:  

    Can I pay by credit card?

    A:  

    Yes. You can pay by Cheque, Bank Transfer or online by Credit Card via PayPal when your account is updated with an invoice.

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    Q:  

    When will I receive my invoice?

    A:  

    You will receive your invoice directly before shipping the products to you. Your will receive the invoice by email and you will also be able to view and print our invoice via your online account. We are also happy to post you a copy.

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    Q:  

    Can I pay by cheque?

    A:  

    Yes. You can pay by Cheque, Bank Transfer or online by Credit Card via PayPal when your account is updated with an invoice. Please send all cheques to Conference Collectables and send it to 93 Winona Road, Mount Eliza. Victoria. Australia 3930. Please be sure to make the cheque out Not-Negotiable.

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    Q:  

    Can I pay by bank transfer?

    A:  

    Yes. You can pay by Cheque, Bank Transfer or online by Credit Card via PayPal when your account is updated with an invoice.

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    Q:  

    What currency are your prices?

    A:  

    All pricing is in Australia dollars.

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    Q:  

    Do I pay for postage/shipping?

    A:  

    Yes. All shipping freight costs will be added to your final invoice.

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    Q:  

    I'm not a business, can I still buy from ConferenceCollectables.com?

    A:  

    We welcome everyone at Conference Collectables. You don't need to be a business. We welcome individuals and one piece orders (unimprinted). We are here to serve everyone.

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    Q:  

    Do you have minimum ordering requirements?

    A:  

    Some products (usually small cheaper items) have a minimum ordering requirement however for most products, whether your order is for one product or one thousand, we are at your service although as logo printing requires set-up artwork we cannot supply single logo printed products. Quantity discounts apply to every order.

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    Q:  

    Can I order just one product?

    A:  

    Some products (usually small cheaper items) have a minimum ordering requirement however for most products, whether your order is for one product or one thousand, we are at your service although as logo printing requires set-up artwork we cannot supply single logo printed products. Quantity discounts apply to every order.

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    Q:  

    How long will it take for me to get my order?

    A:  

    We will do our best to supply your products by the date you need it. Since our products are drop shipped from their manufacturers/producers, shipping times may vary. For logo printed products please allow 3 weeks.

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    Q:  

    Can I inspect a sample before I order?

    A:  

    You can always request a sample before you buy which will be charged for. However, if you decide to place an order, we deduct this charge from your invoice.

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    Q:  

    Are all products on your site available?

    A:  

    Generally yes. Whilst we make every effort to keep our online catalog up-to date occasionally the manufacturer may suddenly discontinue items. We will confirm the availability of products you chose and update your online quote list within 24 business hours. You will also receive an automated email with every update.

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    Q:  

    Where are your products shipped from?

    A:  

    All products are shipped from Melbourne, Australia.

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    Q:  

    Do you ship internationally?

    A:  

    Yes, all products are shipped worldwide.

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    Q:  

    Do I pay for postage/shipping?

    A:  

    Yes. All shipping freight costs will be added to your final invoice.

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    Q:  

    Is my personal and/or company information confidential?

    A:  

    Yes. Information collected is used for the sole purpose of processing orders. We do not and will not rent, trade or sell your personal or company information to any third party. For more detailed information please review our Policies page.

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    Q:  

    Do I need to give you my ABN(Australian Business Number)?

    A:  

    No. We sell to companies and individuals worldwide and we do not require an ABN.

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    Q:  

    Can I return products?

    A:  

    Your satisfaction is our primary concern, but if for some reason you are dissatisfied with your purchase, please contact us. For more detailed on return requirements please review our complete returns policy on our Policies page.

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    Q:  

    What currency are your prices?

    A:  

    All pricing is in Australia dollars.

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    Q:  

    Can you match the price of a competitor?

    A:  

    We will do our best - try us! Our pricing is very competitive and our pricing is much lower than any of our known competitors. If you find better prices from any other retailer let us know.

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    Q:  

    Can I add a company logo to my selection?

    A:  

    Yes! Your company logo/message can be added to any of our 2000 products. All we require is your logo. You can easily upload your logo via the quote request registration form or email it to us. Please note that good artwork is essential in order to supply your selected goods with neat and clearly defined print.

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    Q:  

    Can you create the logo artwork for me?

    A:  

    We can generate or advise on the production of artwork, the cost of which, although kept to a minimum, will be passed on accordingly.

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    Q:  

    What is Artwork Set-up?

    A:  

    Artwork Set-up does not refer to Logo Artwork or the actual printing process. Artwork Set-up is a general term referring to the make up of screens, dies, templates or jacquards used in the process of applying print details to a product. Except for a jacquard, a separate screen, template or die is required for each colour used and will be charge accordingly. For exact repeat orders, the screens etc can be reused. A set-up charge will be incurred for the set-up of machinery.

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    Q:  

    What colours can I use in my logo?

    A:  

    our logo can be in any colour however our standard colours for use when screen and pad printing are as follows; black, white, silver, gold, yellow, orange, red, light green, medium green, light blue, medium blue and dark blue. If a specific pantone colour is required then a nominal charge will be applied, please contact our sales department. Please note that pantone colours cannot be exactly matched on nylon products and the shade of the colour may differ slightly if printed on different surfaces.

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    Q:  

    Can you give me a Printed Proofs of the logo before printing?

    A:  

    Yes. Printed proofs are available as pre-production samples. For costs and lead times please contact us.

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    Q:  

    Do you have more products than shown in your website?

    A:  

    Yes. Our online catalogue shows more than 2000 products but our product list is even more extensive. If you canít find what you want in our site contact us and weíll help you find the perfect product for your needs.

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    Q:  

    What is Artwork Set-up?

    A:  

    Artwork Set-up does not refer to Logo Artwork or the actual printing process. Artwork Set-up is a general term referring to the make up of screens, dies, templates or jacquards used in the process of applying print details to a product. Except for a jacquard, a separate screen, template or die is required for each colour used and will be charge accordingly. For exact repeat orders, the screens etc can be reused. A set-up charge will be incurred for the set-up of machinery.

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    Q:  

    Does every product look exactly like the image in your website?

    A:  

    The images are intended to give you a clear impression of the product however they are only photographs. We do guarantee the quality of the products. Lighting in the photographs may make the products look slightly different than in real life.

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    Q:  

    Are all products on your site available?

    A:  

    Generally yes. Whilst we make every effort to keep our online catalog up-to date occasionally the manufacturer may suddenly discontinue items. We will confirm the availability of products you chose and update your online quote list within 24 business hours. You will also receive an automated email with every update.

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    Q:  

    Where can I view your Policies?

    A:  

    Please go to our Policies page.

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    Q:  

    Do the prices displayed in the site include GST?

    A:  

    Yes, all prices displayed include GST. The VIEW INSTANT QUOTE buttons allow you to see the GST.

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